Contact information
Contact Information
Last updated: July 13, 2026
UrbanThread81 is committed to providing customers with clear and accessible contact information.
Business Details
Business name: UrbanThread81
Website: UrbanThread81.space
Email: support@UrbanThread81.space
Phone: (214) 796-5410
Business contact address:
113 Springfield Circle
Waxahachie, TX 75165
United States
UrbanThread81 was established in 2022.
Customer Service Topics
Customers may contact us regarding:
- Product descriptions
- Available sizes and colors
- Order confirmation
- Order status
- Shipping and tracking
- Address corrections
- Delivery issues
- Returns and exchanges
- Damaged or incorrect products
- Refund status
- Payment concerns
- Website problems
- General complaints
Information Required for Order Support
For order-related assistance, include:
- Full name
- Order number
- Checkout email address
- Product name
- Description of the request
- Supporting photographs where relevant
Do not email passwords, complete card numbers, banking credentials, or other highly sensitive financial information.
Official Communication
Our principal customer service email is:
UrbanThread81 will not request your account password or complete payment card number by email.
Customers should be cautious of messages from unrelated domains claiming to represent our store.
Returns
The address displayed on this page is the store’s business contact address. It may not be the authorized destination for product returns.
Contact customer support and receive return instructions before mailing any product.
Items sent to an unauthorized location may be delayed or refused.
Complaints
To submit a formal complaint, email:
Suggested subject line:
Customer Complaint – Order [Order Number]
Include:
- A summary of the issue
- Relevant dates
- Order information
- Supporting photographs or documents
- The resolution you are requesting
We will review the available information and provide appropriate next steps.