Shipping policy

Shipping Policy

Last updated: July 13, 2026

This Shipping Policy explains how orders placed through UrbanThread81.space are processed and delivered.

1. Free Worldwide Shipping

UrbanThread81 provides free standard worldwide shipping for orders placed through our website.

There is no standard shipping charge unless a different option is expressly selected or displayed during checkout.

Optional expedited or premium shipping, when available, may involve an additional charge.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 days

The estimate applies after the order has been successfully confirmed, unless another timeframe is clearly stated on the product page or during checkout.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

3. Order Processing

Orders may be reviewed for:

  • Payment authorization
  • Product availability
  • Address accuracy
  • Fraud prevention
  • Shipping eligibility

Customers should verify their information carefully before completing checkout.

Required details may include:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State, province, or region
  • Postal code
  • Country
  • Telephone number
  • Email address

Incorrect or incomplete details may cause delays.

4. Shipping Confirmation and Tracking

When tracking is available, a shipping confirmation will be sent to the email address used during checkout.

Tracking systems may require additional time to display the first update after a package has been handed to the carrier.

A temporary pause in tracking does not necessarily mean that the package is lost.

5. Delivery Delays

Delivery may be delayed because of:

  • Customs inspections
  • Weather conditions
  • Carrier disruptions
  • Public holidays
  • High seasonal demand
  • Remote delivery locations
  • Transportation restrictions
  • Incorrect address details
  • Events outside our reasonable control

If we cannot meet the promised shipping timeframe, we may contact you with a revised estimate and available options, including continued delivery or cancellation and refund where applicable.

6. Multiple Packages

An order containing multiple products may arrive in separate shipments.

In such cases:

  • Packages may arrive on different dates
  • Separate tracking numbers may be provided
  • No additional standard shipping fee will be charged

Please review all available tracking information before reporting a missing product.

7. Address Corrections

Contact support@UrbanThread81.space immediately if the delivery address is incorrect.

We will try to update the address before shipment, but changes cannot be guaranteed after processing begins.

UrbanThread81 is not responsible for delays or failed deliveries caused by inaccurate information supplied by the customer.

8. International Customs and Import Charges

Free worldwide shipping covers the standard transportation charge.

International shipments may still be subject to:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Local handling charges
  • Government processing fees

These charges are determined by authorities in the destination country and are generally the recipient’s responsibility unless expressly included at checkout.

Customs processing may extend delivery time.

9. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

  1. Check around the delivery location.
  2. Ask household members or neighbors.
  3. Contact building management where applicable.
  4. Check for a carrier delivery notice.
  5. Contact the local carrier.
  6. Email support@UrbanThread81.space.

We may request information for a carrier investigation before approving a replacement or refund.

10. Lost Packages

A package may be treated as lost when the carrier confirms that it cannot be located or delivered.

For a shipment confirmed as lost, UrbanThread81 may offer:

  • A replacement shipment
  • A refund to the original payment method
  • Another reasonable resolution accepted by the customer

11. Damaged Packages

If an order arrives damaged, contact us within the applicable 30-day return period.

Please include:

  • Order number
  • Description of the damage
  • Photograph of the product
  • Photograph of the shipping package
  • Photograph of the shipping label

Keep the item and packaging until the issue has been reviewed.

12. Refused and Undeliverable Shipments

Packages may be returned when:

  • The recipient refuses delivery
  • The package is not collected
  • The address is incomplete
  • The carrier cannot access the location
  • The recipient cannot be contacted

Contact us if a shipment is returned.

We will review whether it can be resent or refunded. Additional expenses caused by inaccurate customer information may apply where permitted by law.

13. Shipping Restrictions

Although we aim to provide worldwide shipping, delivery may be temporarily unavailable in some locations because of:

  • Carrier limitations
  • Legal restrictions
  • International sanctions
  • Natural disasters
  • Armed conflict
  • Public emergencies
  • Transportation interruptions

If we cannot deliver an accepted order, we will contact the customer and issue an appropriate refund.

14. Contact Us

For shipping assistance:

UrbanThread81
113 Springfield Circle
Waxahachie, TX 75165
United States

Email: support@UrbanThread81.space
Phone: (214) 796-5410
Website: UrbanThread81.space